Operator Training: Problem Solving for Continuous Improvement

14, 15 May & 11 June 2019

The Durban Chemicals Cluster (DCC) invited employees from member firms to participate in our the DCC Operator Training Course focused on problem-solving and continuous improvement. This programme used a Quality Circle methodology which aims to encourage shared learning amongst industry peers.

What is a Quality Circle?

A Quality Circle (QC) is a small group of employees in the same work-area, or doing a similar type of work, who voluntarily meet on a regular basis to identify, analyse and resolve work-related problems, with the objective of driving improvements in their total performance and enrichment in their work life.

The aim of the programme is to facilitate and encourage an improved focus on quality improvement and problem-solving as a robust mechanism which supports continuous improvement and enhanced competitiveness at firms while encouraging a focus on improved processes, quality awareness and communication.

firm participants involved in the programme will leave with the know-how and tools to facilitate a Quality Circle at their own firm. The DCC will provide the necessary additional follow-up support to ensure that this outcome is realised.

Enrollment into the programme requires firms to commit to the following:

– Employees to attend three days of the programme, after which each participant will receive an attendance certificate

– There should be a commitment from the participating firm to establish an operational QC programme

– All attendees will be required to do a project prior to the third session

The agenda  included :


Day 1: Introduction to the concept and theory of Quality Circles; Discussion on QC tools; Problem Solving; Continuous Improvement


Day 2: Recap on QC theory , QC e xercise; Project Identifica tion; A3 Thinking


Day 3: Presentation of projects and peer review

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