An engaged, committed workforce is key to retention and productivity. Leaders who understand how to drive a positive working culture reap the rewards of growth and  competitiveness in the market. A high level of constant and consistent engagement between employers and employees can reduce the frequency and intensity of industrial action as clear communication facilitates the troubleshooting of problems in their early stages.

The DCC, as well as industrial relations and organisational development specialists Colin Heads and Sue St Leger, hosted, on the 29 August 2019, a workshop  to enable members to gain insight, tips and skills to drive the critical elements of building workforce engagement, and mitigating industrial action.

The agenda included: