DCC Operator Training

5 - 6 November & 5 December 2019

The Durban Chemicals Cluster (DCC) invited employees from member firms to participate in our the DCC Operator Training Course focused on problem-solving and continuous improvement. This programme uses Quality Circle methodology which aims to encourage shared learning amongst industry peers.

What is a Quality Circle?

A Quality Circle (QC) is a small group of employees in the same work-area, or those performing a similar type of work, who voluntarily meet on a regular basis to identify, analyse and resolve work-related problems, with the objective of driving improvements in their total performance and enriching in their work life.

The programme aims to facilitate and encourage an increased focus on quality improvement and on problem-solving as a robust mechanism to support continuous improvement and enhanced competitiveness at firms, while also encouraging a focus on improved processes, quality awareness and communication.

All firm participants involved in the programme will leave with the know-how and tools to facilitate a Quality Circle at their own firm. The DCC will provide the necessary additional follow-up support to ensure that this outcome is realised.

Enrollment into the programme requires firms to commit to the following:

  • Employees to attend three days of the programme, after which each participant will receive an attendance certificate
  • There should be a commitment from the participating firm to establish an operational QC programme
  • All attendees will be required to do a project prior to the third session

The DCC operator training module has been developed to place more focus on the successful completion of the follow-up project without sacrificing any of the technical input. Each delegate is required to bring a personal project to the training where they will be developing their own A3 plan for implementation back in the workplace.

Projects may be of any relevant subject (EHS, quality, throughput or cost reduction) but should meet the following criteria:

  • Be of benefit to the organisation
  • Be able to be addressed in a four week period
  • Be within the capability of the individual to execute
  • Not require resources which are unavailable to the individual

The agenda included:


5 Nov - Introduction to the Concept & Theory of Quality Circles


6 Nov - Recap on Quality Circle Theory


5 Dec - Presentation of projects & peer review

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